FAQ


FAQ

What are the hours of operation?

Monday through Friday from 10AM to 6PM. WE ARE NOT OPEN ON THE WEEKENDS

All orders and email inquires/ follow ups will be responded to during this time-frame. WE WILL NOT RESPOND ON THE WEEKENDS

If you purchase wholesale after 6PM you will receive the catalog the next business day! WE WILL NOT SEND ANYTHING OUT ON THE WEEKENDS

How soon should I follow up on my order?

Please wait 4 full business days before following up on single order items. 

Please wait 10 full business days to go by before you follow up on wholesale orders. 

YOU DO NOT NEED TO FOLLOW UP ON ORDERS EVERY WEEK! IF WE HAVE ANY ISSUES WE WILL CONTACT YOU! 

How can I track my order?

All orders are shipped with Fed Ex. 

You will receive an email notification when your order has been filled and shipped.

We will never send your items off without sending you an email notification first.

Can I cancel my order?

NO, all sales are final and no refund will be issued.

THERE ARE ABSOLUTELY NO REFUNDS ON WHOLESALE ORDERS!

Where is my order shipped from?

We are USA based. 

How long will my order take to arrive?

Single order items take 4-6 business days, not including weekends or the day you purchase.

Wholesale orders should be received within 14-21 business days not including the day you order, or weekends. WHOLESALE INVENTORY COMES FROM CHINA NOT THE COMPANIES PERSONAL INVENTORY. *COVID-19 DELAYS CAN MAKE THIS TIME-FRAME CHANGE*

THIS EXCLUDES FEDERAL HOLIDAYS!

You will receive your tracking details which will allow you to follow your order’s delivery status. 

How does the wholesale work?

  • WHEN WILL YOUR ORDER BE SHIPPED? Due to COVID-19 orders take 9-15 business days to arrive. This does not include the day you order or weekends. *SHIPPING IS NOT NORMALLY THIS LONG! ONCE THE PANDEMIC IS OVER SHIPPING WILL BE 7-10 BUSINESS DAYS!*

 

  • HOW DO I PICK MY LASH STYLES? Please review photos in the package you select, they will include the lash and box catalog. All of the lashes are labeled by  letter and number, you just type the styles in with which styles you like in the required box on the wholesale package.

 

  • HOW MANY STYLES CAN YOU PICK? You may choose as many styles as you like, as long as they equal the number of lashes you have ordered. 

 

  • CAN I HAVE CUSTOM PACKAGING?Yes! We have attached a catalog with flat rate box options.

 

Where is my order being shipped from?

All orders are placed in China, but are shipped out of the US.

What currency do we use?

We only take USD currency. Approved refunds are returned in USD currency only. If there is a difference in currency the customer must take the issue up with their banking institution or card servicer. 

Can I return my item?

No. All sales are final.